Welcome, Residents

This page is dedicated to our residents. Please find below information regarding working on your property and enquiry / helpline contact details. 

Working in your home 

We dedicate our time to ensuring that customer expectations are exceeded. The below guidelines are in place to ensure this satisfaction level is achieved during works that involve residents. 

Before work Starts 

(all properties are different therefore works in your area may differ between properties).

Prior to the start of work on site we will visit and survey all properties to assess what repairs, if any, are required to bring your home up to the required standard. Before work starts we will write to you detailing the work we will be doing to your home and the proposed start date. If this date is inconvenient for you, please let us know via our Customer Helpdesk.

If you have any special requirements we should be aware of, please let us know - we want to tailor the work to inconvenience you as little as possible.Please note that at no stage will we ask you to pay for anything as we are paid directly by your landlord, nor will we approach you to do extra work for a fee! 

During Works

The first thing we will do is to introduce ourselves to you, and show our ID badge. We will explain exactly what we are going to do and how long it will take. If the work to your home is external, there will not be any need for us to enter your home, although we will need you to be in if we do jobs like replacing doors. Where new doors or repairs are required, we will complete these prior to painting. We will protect your belongings during the work by covering the area with dustsheets and of course we will clean up and remove any debris at the end of each day. We will not start any replacement unless it can be completed within the day. At no time will you be left with your home unprotected or open to the elements and we will not leave ladders or mobile towers up overnight.

If at any time you have any concerns about what we are doing, please call our Customer Helpdesk on 0800 288 9805, email us at enquiries@georgejones.org.uk or tweet us and we will respond.

The helpdesk is manned during office hours, but you may leave a message anytime.

When We┬┤ve Finished

We do not consider the work to be complete until you are completely satisfied with it. We will put back any items that we have had to move in order to complete the work. Our foreman will call and check the work and will ensure that where fitted, you can operate any new doors or windows.

Once you are happy with the work we will leave you a satisfaction form to complete. We hope that you will take the time to record your opinion of the work we have done and send it back in the Freepost envelope provided. This allows us to monitor our performance on site and improve the service we offer to our customers. Whilst we would not expect there to be any problems with the work we have done, should you have any concerns after we have left, please call our Helpdesk and we will happily arrange a return visit.

Enquiries and Help

For all enquires please contact Our Customer Help desk on our free phone number 0800 288 9805 or email us at customerhelp@georgejones.org.uk.

For Bilingual or Brail brochures/general correspondence or information please contact Our Customer Help desk on our free phone number 0800 288 9805.

Satisfaction Results

Current George Jones customer satisfaction levels are: 99%

We apologise to anyone who did not receive a Right First Time service, but pride ourselves on putting right any faults and trust you are now completely satisfied with the completed work

If, however, you have any further issues you wish to discuss with us, please call us free on 0800 288 9805.